Product Returns

20 Days Money Back Guarantee

  • All Toysie.com.au products are covered by our 20 Days Money Back guarantee.
  • If you are unsatisfied with your purchase, simply return the product(s) to us in its original packaging and saleable condition within 20 days from the date of order. If product is acceptable, we will then refund your money (minus postage charges) or do an exchange for you as you wish.
  • How to Claim: Please contact our friendly customer service and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
  • Terms and Conditions:
    • Claim must be made within 20 days from the date of order.
    • Items must be in original packaging and in resealable conditions.
    • Return the item within 7 days after we issue you the return number.
    • Exchanges must be of the same value. If the replaced item is of greater value the customer agrees to pay for the difference.
    • Postage costs (including return postage) will not be refunded.
    • Refunds will be issued by direct bank deposit, credit back to your credit card or credit into "Your Account" with Toysie.com.au.

 

Faulty Products

  • If your item arrives faulty, please contact our Customer Service within 7 days and we will replace the item where possible, or refund you the purchase price apon return of product minus postage charge.
  • Return defective items to our mailing address free of charge.
  • How to Claim: Please contact our friendly customer service and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
  • Terms and Conditions:
    • You must first return the defective item to us.
    • Return the item within 7 days after we issue you the return number.
    • Refunds will be issued by direct bank deposit, credit back to your credit card or a credit to "Your Account" with Toysie.com.au.

 

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