Product Returns

100 Days Money Back Guarantee

  • All Toysie.com.au products are covered by our 100 Days Money Back guarantee.
  • If you are unsatisfied with your purchase or if you change your mind, simply return the products to us in its original packaging and saleable conditions within 100 days from the date of order. We will then refund your money (minus postage charges) or do an exchange for you as you wish.
  • How to Claim: Please contact our friendly customer service and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
  • Terms and Conditions:
    • Claim must be made within 100 days from the date of order.
    • Items must be in original packaging and in resealable conditions.
    • Return the item within 14 days after we issue you the return number.
    • Exchanges must be of the same value. If the replaced item is of greater value the customer agrees to pay for the difference.
    • Postage costs (including return postage) will not be refunded.
    • Refunds will be issued by direct bank deposit, credit back to your credit card or credit into "Your Account" with Toysie.com.au.

 

Faulty or Damaged Products

  • If your item arrives faulty or damaged, please contact our Customer Service within 7 days and we will replace the item where possible, or refund you the purchase price.
  • Return defective items to our reply paid address free of charge.
  • How to Claim: Please contact our friendly customer service and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
  • Terms and Conditions:
    • You must first return the defective item to us.
    • Return the item within 14 days after we issue you the return number.
    • Refunds will be issued by direct bank deposit, credit back to your credit card or a credit to "Your Account" with Toysie.com.au.

 

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